Customers may return the Product within fourteen (14) days of the purchase date for a full refund, in the original, complete retail packaging and with a copy of the receipt. WowLook reserves the right to refuse returns that show unreasonable wear, misuse, or damage. The refund will be applied to the original payment method used.


Return Costs
The costs for a shipment with your return are for your own account, unless you send a return because you have receive a wrong or damaged article. Return shipments are also for your own risk. This means that WowLook is not liable for damaged or lost articles that have been returned. Please make sure that you always send the return shipment in a way that it can be traced and carefully keep hold of the Track & Trace code.

 

Road map for returning

Obviously we hope that you are happy with your article. Are you not completely satisfied with your purchase or have you made a mistake? No problem at all. You have the right to return the article within 14 days after receipt or to withdraw the order.

Follow the steps below to quickly and easily return your item(s).

Step 1: Put the articles that you want to return in the original packaging.

Step 2: Use the return form with the order to indicate which articles you are returning and add the return form with the order.

 

Step 3: Take the return shipment to the nearest post office and keep the proof till we have confirmed the return.

The return address is WowLook, Nassaustraat 35911 BS Venlo

Step 4: The costs for the return shipment are for your own account. Unless you send a return because you have receive a wrong or damaged article.

Step 5: When the return shipment has been received and processed, you will automatically receive a refund (the full purchase amount including any standard shipping costs) on the account used by you for the payment. In any case you will receive the refund no later than 14 days.


If you have any questions about the return process, please do not hesitate to contact us via wowlook.nl@gmail.com We are happy to help you!


What do I need to do to return an article?

You can return you article to Nassaustraat 35911 BS Venlo. If you would rather return your article via mail, you need the following:

  • The undamaged and unworn articles that you want to return

  • The return form from the box or the withdrawal form

  • The return address is: WowLook, Nassaustraat 35911 BS Venlo.

When can I return an order?

You can return an order if you comply with the following conditions:

  • You withdraw the contract within a period of 14 days (without specifying reasons).

  • Article must be returned unworn and in the original state with all original labels and packaging.


When will my return be processed?

After you have sent your return and we have received your return in good order, the status of the article changes to “return processed”. It may take a few days after receipt of your return shipment before it is processed, but the full purchase amount will in any case be refunded within 14 days after dissolution.

Can I exchange an article?

It is possible to exchange an article for another article.

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